Cancellation Policy

Afri Online Shop Cancellation Policy

At Afri Online Shop, we strive to ensure a seamless shopping experience for our buyers and sellers across Africa. Our cancellation policy is designed to be fair and transparent. Please review the details below:

1. Buyer Cancellations

• Before Shipment: Buyers may cancel orders within 24 hours of purchase by contacting the seller directly via the platform or emailing hello@afrionlineshop.com. Refunds will be processed within 7 business days, provided the seller confirms the order has not shipped.

• After Shipment: Once an order has shipped, cancellations are subject to the seller’s return policy. Buyers must contact the seller through the platform to initiate a return or cancellation. Refunds, if approved, will be processed within 7 business days after the seller receives the returned item in its original condition.

• Non-Delivered Orders: If an order is not delivered within the estimated delivery time, buyers should contact hello@afrionlineshop.com. We will work with the seller to investigate and, if necessary, issue a full refund within 7 business days.

2. Seller Cancellations

• Sellers may cancel an order due to stock unavailability or other valid reasons by notifying the buyer through the platform and emailing hello@afrionlineshop.com within 24 hours of the order. A full refund will be issued to the buyer within 7 business days.

• Sellers must ensure accurate inventory listings to minimize cancellations. Repeated cancellations may lead to a review of the seller’s account status.

3. Refunds

• Refunds are processed via the original payment method. Buyers will be notified via email once the refund is issued.

• Shipping costs are non-refundable unless the cancellation is due to a seller’s error or non-delivery.

• For disputes, contact hello@afrionlineshop.com. Our team will mediate between buyer and seller to resolve issues fairly.

4. Exceptions

• Custom or made-to-order items may have specific cancellation terms set by the seller, which will be outlined at the time of purchase.

• Perishable goods or digital products are non-cancelable unless defective or not as described.

5. How to Cancel

• Buyers: Log into your Afri Online Shop account, navigate to “My Orders,” select the order, and request cancellation. Alternatively, email hello@afrionlineshop.com with your order number and reason for cancellation.

• Sellers: Use the seller dashboard to cancel orders and notify buyers promptly, with a confirmation email to hello@afrionlineshop.com.

6. Contact Us
For assistance with cancellations or refunds, reach out to our support team at hello@afrionlineshop.com. We’re here to ensure your experience on Afri Online Shop reflects the vibrancy and trust of African commerce.

Last Updated: August 19, 2025

This policy ensures clarity for all users of Afri Online Shop while supporting our mission to connect African buyers and sellers seamlessly.