Refund Policy

Afri Online Shop Refund Policy:

At Afri Online Shop, we prioritize a trustworthy and seamless experience for our African buyers and sellers. Our refund policy ensures fairness and clarity for all transactions. Please review the details below:

1. Eligibility for Refunds

• Timeframe: Refunds can be requested within 14 days of receiving the item, provided it is unused, in original condition, and with all packaging intact.

• Conditions: Refunds are issued for items that are defective, damaged, not as described, or canceled before shipment per our Cancellation Policy.

• Non-Refundable Items: Custom-made, perishable, or digital products are non-refundable unless defective or significantly not as described. Seller-specific conditions will be noted at purchase.

• Non-Delivered Orders: If an item is not delivered within the estimated delivery time, contact hello@afrionlineshop.com to initiate a refund process.

2. Refund Process

• Step 1: Log into your Afri Online Shop account, navigate to “My Orders,” select the order, and request a refund, specifying the reason (e.g., defective, not as described, or non-delivered).

• Step 2: Contact the seller via the platform to coordinate the refund or return. Alternatively, email hello@afrionlineshop.com with your order number, item details, and reason for the refund.

• Step 3: For returns, follow the seller’s return instructions (see our Return Policy). Refunds will be processed within 7 business days after the seller confirms receipt and condition of the returned item.

• Step 4: For non-shipped or non-delivered items, refunds will be processed within 7 business days after verification.

3. Refund Details

• Refunds are issued to the original payment method. Buyers will be notified via email once processed.

• Original shipping costs are non-refundable unless the refund is due to a seller’s error (e.g., defective, incorrect, or non-delivered item).

• If return shipping is required, buyers cover the cost unless the item is defective or not as described, in which case the seller covers it.

4. Seller Responsibilities

• Sellers must clearly outline any specific refund conditions in their product listings, especially for custom or specialty items.

• Sellers must respond to refund requests within 48 hours and process approved refunds promptly.

• For defective or incorrect items, sellers must cover return shipping costs and issue a refund or replacement as agreed.

5. Disputes

• If a buyer and seller cannot resolve a refund issue, contact hello@afrionlineshop.com. Our team will mediate, reviewing evidence (e.g., photos, communication records) to ensure a fair outcome.

• Afri Online Shop may review seller accounts for repeated refund disputes or non-compliance with this policy.

6. Exceptions

• Custom or made-to-order items may have unique refund terms set by the seller, clearly stated at purchase.

• Perishable goods or digital downloads are non-refundable unless defective or not as described.

7. Contact Us
For refund-related assistance, reach out to our support team at hello@afrionlineshop.com. We’re dedicated to fostering trust and supporting the vibrant African marketplace on Afri Online Shop.

Last Updated: August 19, 2025.

This policy ensures transparency and fairness, aligning with Afri Online Shop’s mission to connect African buyers and sellers with confidence and quality.