If you and the seller cannot resolve an issue, email hello@afrionlineshop.com with your order number, details, and evidence (e.g., photos or messages). Our team will mediate, reviewing all provided information to ensure a fair resolution. Disputes are handled per our Cancellation, Return, and Refund Policies to maintain trust in our marketplace.
These answers align with Afri Online Shop’s policies and commitment to fostering a reliable African marketplace. For further assistance, users are directed to hello@afrionlineshop.com.
Original shipping costs are non-refundable unless the return is due to a seller’s error, such as a defective or incorrect item. In such cases, the seller covers return shipping costs as well. For other returns, buyers are responsible for return shipping. Contact hello@afrionlineshop.com for clarification, per our Return and Refund Policies.
Yes, once your order ships, the seller provides tracking information via the platform. Log into your account, go to “My Orders,” and check the order status for tracking details. If you don’t see tracking or have issues, contact the seller or email hello@afrionlineshop.com with your order number for assistance.
If an item is defective or not as described, notify the seller and hello@afrionlineshop.com within 48 hours of delivery. Include your order number and photos of the issue. The seller will arrange a return or replacement, covering return shipping costs. Refunds or replacements are processed within 7 business days after verification, per our Return and Refund Policies.
You can message the seller directly through the platform by logging into your account, navigating to “My Orders,” and selecting the order to send a message. Alternatively, email hello@afrionlineshop.com with your order number and query, and our team will facilitate communication with the seller to ensure a prompt response.
If your order doesn’t arrive within the estimated delivery time, contact the seller via the platform and email hello@afrionlineshop.com with your order number. We’ll investigate with the seller and, if necessary, process a full refund within 7 business days, per our Cancellation and Refund Policies.
Yes, custom-made, perishable, or digital products are generally non-returnable and non-refundable unless defective or not as described. Seller-specific conditions will be noted at purchase. Check the product listing for details, and contact hello@afrionlineshop.com if you have questions about eligibility under our Return and Refund Policies.
Request a refund within 14 days of delivery for eligible items (unused, in original condition) via “My Orders” or by emailing hello@afrionlineshop.com with your order number and reason. For defective or non-delivered items, notify us within 48 hours of delivery or expected delivery. Refunds are issued to the original payment method within 7 business days after seller verification, per our Refund Policy.
Within 14 days of receiving your item, request a return via “My Orders” in your account, ensuring the item is unused and in original condition. Contact the seller through the platform or email hello@afrionlineshop.com with your order details. Follow the seller’s return instructions. Refunds or replacements are processed within 7 business days after the seller verifies the item’s condition, per our Return Policy.
To cancel an order, log into your Afri Online Shop account, go to “My Orders,” select the order, and request cancellation within 24 hours of purchase if it hasn’t shipped. Alternatively, email hello@afrionlineshop.com with your order number and reason for cancellation. Refunds are processed within 7 business days after seller confirmation, per our Cancellation Policy.
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